{"id":320,"date":"2016-09-14T17:17:25","date_gmt":"2016-09-14T17:17:25","guid":{"rendered":"http:\/\/leboncall.com\/?p=320"},"modified":"2019-03-08T14:48:02","modified_gmt":"2019-03-08T14:48:02","slug":"service-client","status":"publish","type":"post","link":"https:\/\/leboncall.com\/en\/service-client","title":{"rendered":"Service clients"},"content":{"rendered":"

Service client, hot line , support technique ou commercial : plusieurs mots pour un m\u00eame m\u00e9tier : l’assistance des vos clients \u00e0 distance.<\/a><\/p>\n

\n

Le service client permet de fournir \u00e0 vos clients des r\u00e9ponses \u00e0 leurs questions que ce soit avant d\u2019acheter une prestation ou un produit, pendant leur achat ou m\u00eame apr\u00e8s avoir achet\u00e9 le produit. Le service client se fait bien souvent par t\u00e9l\u00e9phone, et c\u2019est pourquoi nous mettons tout en \u0153uvre pour vous permettre de fournir ce service \u00e0 votre client\u00e8le.
\nQuel avantage d\u2019avoir un service client\u00a0?<\/strong>
\nLorsqu\u2019une soci\u00e9t\u00e9 poss\u00e8de un service client, le client se sent plus en confiance. Non seulement il va pouvoir se renseigner de fa\u00e7on pr\u00e9cise sur le bien qu\u2019il veut acheter et poser toutes les questions qu\u2019il a en t\u00eate, mais il va en plus se sentir rassur\u00e9 sur un \u00e9ventuel retour de produits.
\nLe service client permet \u00e9galement \u00e0 votre soci\u00e9t\u00e9 d\u2019\u00eatre joignable tout au long de la journ\u00e9e, 7 jours sur 7, mais aussi 24 heures sur 24. Vous n\u2019avez plus de temps morts, vos clients peuvent vous joindre selon leurs horaires de pr\u00e9dilection, ils peuvent obtenir les renseignements tr\u00e8s rapidement gr\u00e2ce \u00e0 la mise \u00e0 disposition d\u2019un service client permanent.
\nVous pouvez ainsi d\u00e9velopper une relation de confiance avec votre client\u00e8le, et surtout fournir une image de votre soci\u00e9t\u00e9 professionnelle et positive. Vous \u00eates \u00e0 l\u2019\u00e9coute et disponible, des qualit\u00e9s indispensables de nos jours pour des clients qui cherchent la perfection et un service qualitatif.
\nQue g\u00e8re le service client\u00a0?<\/strong>
\nLe service client g\u00e8re toutes les questions plus ou moins pointilleuses sur les prestations et produits que propose votre soci\u00e9t\u00e9, mais il va aussi pouvoir g\u00e9rer les retours comme un service apr\u00e8s-vente. C\u2019est le service client qui permet de rediriger les clients vers les bonnes adresses, les bons interlocuteurs et ainsi permettre aux clients de limiter sa perte de temps et d\u2019obtenir des r\u00e9ponses pertinentes \u00e0 ses questions.
\nLe service client permet donc de mettre \u00e0 disposition toutes les ressources n\u00e9cessaires \u00e0 l\u2019entreprise et sa client\u00e8le en temps voulu, peu importe le jour ou l\u2019heure.<\/p>","protected":false},"excerpt":{"rendered":"

Service client, hot line , support technique ou commercial : plusieurs mots pour un m\u00eame m\u00e9tier : l’assistance des vos clients \u00e0 distance. Le service client permet de fournir \u00e0 vos clients des r\u00e9ponses \u00e0 leurs questions que ce soit avant d\u2019acheter une prestation ou un produit, pendant leur achat ou m\u00eame apr\u00e8s avoir achet\u00e9 […]<\/p>\n","protected":false},"author":1,"featured_media":321,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":""},"categories":[9],"tags":[],"yoast_head":"\nservice client , sav , hotline , support - le bon call assure la relation client<\/title>\n<meta name=\"description\" content=\"confiez nous votre support technique ou commercial, nous sommes les professionnels du service client et de la hot line\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/leboncall.com\/en\/service-client\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"service client , sav , hotline , support - 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