{"id":2043,"date":"2019-10-31T09:44:47","date_gmt":"2019-10-31T09:44:47","guid":{"rendered":"https:\/\/leboncall.com\/?page_id=2043"},"modified":"2019-11-18T16:25:20","modified_gmt":"2019-11-18T16:25:20","slug":"faq","status":"publish","type":"page","link":"https:\/\/leboncall.com\/en\/faq","title":{"rendered":"(Fran\u00e7ais) FAQ"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”section”][et_pb_row admin_label=”row”][et_pb_column type=”4_4″ parallax=”off” parallax_method=”on”][et_pb_accordion admin_label=”Accord\u00e9on”][et_pb_accordion_item title=”Qu’est-ce que Le Bon Call ?” open=”on”]<\/p>\n

Le Bon Call est ce call center\u00a0qui a pour mission\u00a0de fournir aux entreprises souhaitant utiliser les\u00a0<\/span>services de t\u00e9l\u00e9op\u00e9rateurs<\/strong>, le meilleur service. C\u2019est-\u00e0-dire le service appropri\u00e9 \u00e0 leur\u00a0<\/span>besoin.<\/strong><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Qu’est-ce qu’un t\u00e9l\u00e9op\u00e9rateur ?” open=”off”]<\/p>\n

Le t\u00e9l\u00e9op\u00e9rateur est un employ\u00e9 travaillant dans un call center. Ses t\u00e2ches consistent \u00e0 contacter les clients ou prospects d’une entreprise afin de leur proposer des services et produits. Celui-ci peut \u00e9mettre ou recevoir des appels en fonction des missions qu’il aura \u00e0 accomplir.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Quel est le r\u00f4le du t\u00e9l\u00e9op\u00e9rateur dans le Programme Isolation \u00e0 1 Euro ?” open=”off”]<\/p>\n

Tout d’abord, il faut savoir que l\u2019isolation \u00e0 1 Euro est un programme financ\u00e9 par les\u00a0<\/span>\u00ab\u00a0grands pollueurs\u00a0\u00bb, en direction des m\u00e9nages. Initi\u00e9 par le gouvernement, l’objectif ici est d’accompagner\u00a0ces m\u00e9nages pour ce qui est de l’\u00e9conomie d’\u00e9nergie.<\/span><\/p>\n

Le r\u00f4le du t\u00e9l\u00e9op\u00e9rateur dans le processus est : <\/span><\/p>\n

– D’appeler les prospects gr\u00e2ce aux bases de donn\u00e9es disponibles;<\/span><\/p>\n

– De v\u00e9rifier avec eux leur \u00e9ligibilit\u00e9 au Programme;<\/span><\/p>\n

– S’ils sont \u00e9ligibles, caler un RDV pour le passage des installateurs. Sinon, leur souhaiter une bonne journ\u00e9e \ud83d\ude42<\/span><\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”row”][et_pb_column type=”4_4″ parallax=”off” parallax_method=”on”][et_pb_accordion admin_label=”Accord\u00e9on”][et_pb_accordion_item title=”Quel est le r\u00f4le d’un superviseur dans un call center ?” open=”off”]<\/p>\n

Le superviseur est le<\/span> premier niveau d’encadrement dans un centre d’appels.<\/strong> C’est à lui que revient la charge de gérer les téléconseillers jour après jour. Le superviseur<\/span> est en effet le<\/span> premier niveau d’encadrement dans un centre d’appels.<\/strong> C’est à lui que revient la charge de gérer les téléconseillers jour après jour. De ce fait, il se charge entre autres:<\/span><\/p>\n

– du reporting journalier et transmet les statitiques à la hiérarchie;<\/span><\/p>\n

– de la <\/span>veille de l’atteinte des objectifs fixés;<\/span><\/p>\n

– de<\/span> la satisfaction client ainsi que de la qualité du discours client par des écoutes;<\/span><\/p>\n

– du planning et des réclamations des téléacteurs.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item open=”off”][\/et_pb_accordion_item][et_pb_accordion_item open=”on”]<\/p>\n

<\/span><\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″][\/et_pb_section][et_pb_section fb_built=”1″][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”section”][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"

Le Bon Call est ce call center\u00a0qui a pour mission\u00a0de fournir aux entreprises souhaitant utiliser les\u00a0services de t\u00e9l\u00e9op\u00e9rateurs, le meilleur service. C\u2019est-\u00e0-dire le service appropri\u00e9 \u00e0 leur\u00a0besoin. Le t\u00e9l\u00e9op\u00e9rateur est un employ\u00e9 travaillant dans un call center. Ses t\u00e2ches consistent \u00e0 contacter les clients ou prospects d’une entreprise afin de leur proposer des services et […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":""},"yoast_head":"\n(Fran\u00e7ais) FAQ - Le Bon Call<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/leboncall.com\/faq\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"(Fran\u00e7ais) FAQ - Le Bon Call\" \/>\n<meta property=\"og:description\" content=\"Le Bon Call est ce call center\u00a0qui a pour mission\u00a0de fournir aux entreprises souhaitant utiliser les\u00a0services de t\u00e9l\u00e9op\u00e9rateurs, le meilleur service. 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